Information collected on our sites and applications is stored in the United Kingdom; therefore, your information may become subject to UK law. By using our website or mobile applications, you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website and mobile applications, you consent to the transfer of your data in this manner.
Scope of this Policy
This policy applies to information we collect or use on sites and applications owned or controlled by TheSupplementStore.eu, or its affiliates (“TheSupplementStore.eu”). This policy applies to all of the services offered by TheSupplementStore.eu and its affiliates, including services TheSupplementStore.eu provides on mobile devices.
What are cookies? A cookie is a small text file stored on a user’s computer for record-keeping purposes. There are two types of cookies:
Session cookies are used to make it easier for you to navigate on websites. A session ID cookie expires when you close your browser.
Persistent cookies are used to run our technology as they enable us to track and target the interests of our users to enhance the experience on our websites. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your internet browser’s ‘help’ file.
What are pixel tags? A pixel tag (also commonly known as a web beacon) is a type of technology placed on a website or within the body of an e-mail for the purpose of tracking activity on websites, or when e-mails are opened or accessed, and is often used in combination with cookies.
Other Environments (mobile applications)
In environments that do not support cookies, such as mobile applications, we may use other similar technologies for the same purpose of cookies. To serve our ads in mobile applications we collect identifiers, such as a Google Advertising ID or Apple IDFA, depending on the operating system of your mobile device.
To serve you our personalized advertisements and provide a seamless online experience, we may link your identifiers on the different environments you are using. At no point do we collect identifying personal data such as your name or address to operate the linking.
Information We Collect
TheSupplementStore.eu collects information to provide better services to our valued users. We collect information in the following ways:
Information you give us. For example, TheSupplementStore.eu collects personal information when you create an account with TheSupplementStore.eu; when you place an order; when you enter promotions or sweepstakes, such as your name, email address, birth date, gender, and post code.
Information we get from your use of our services. We collect information about the services that you use and how you use them, such as information about how you use our sites and mobile applications, visit a website that uses our advertising services, view or interact with our ads and content, and information about your computer or mobile device. This information may include:
We collect device-specific information such as your hardware model, operating system version, unique device identifiers, and mobile network information including your phone number. TheSupplementStore.eu may associate your device identifiers or phone number with your TheSupplementStore.eu account.
When you use our services or view content provided by TheSupplementStore.eu, we automatically collect and store certain information in our server logs. This includes:
details of how you use our services (e.g., your search queries).
Device event information such as crashes, system activity, hardware setting, browser type, browser language, the date and time of your request, and referral URL
cookies that may uniquely identify your browser on your TheSupplementStore.eu account
When you use TheSupplementStore.eu services, we may collect and process information about your actual location. We use various technologies to determines location, including your IP address, GPS, and other sensors that may, for example, provide TheSupplementStore.eu with information on nearby devices, Wi-Fi access points, and cell towers.
If you have downloaded one or more of our mobile applications, you may have the option to opt-in to location sharing for additional application capabilities. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. Most likely, these controls are located in the devices’ settings menu; however, if you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
Unique Application Numbers
Certain services include a unique application number. This number and information about your installation may be sent to TheSupplementStore.eu when you install or uninstall a certain service or when a service periodically contacts our servers, such as for updates.
TheSupplementStore.eu may collect and store information – including personal information – locally on your device using mechanisms such as browser web storage and application data caches.
Cookies and Similar Technologies
TheSupplementStore.eu may set and access cookies on your computer. We may also set and access device identifiers which may include your IP address, user agent information (e.g., browser version, OS type, and version), and device-provided identifiers. Once you interact with our services, site(s), and/or application(s), TheSupplementStore.eu may recognize your device to provide you with a personalized experience, independent of your device settings.
TheSupplementStore.eu uses web beacons to access TheSupplementStore.eu cookies inside and outside our network of websites and in connection with TheSupplementStore.eu products and services.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from TheSupplementStore.eu or its affiliates if your computer supports such capabilities.
Social Media Widgets
Our sites and mobile applications include social media features, such as the Facebook “Like” button, Google Plus, Pinterest, and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Cookies, Tracking, and Interest-Based Advertising
The “help” function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features.
Third-Party Advertisers and Links to Other Websites
Our site includes third-party interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain TheSupplementStore.eu content or ads, or interacting with TheSupplementStore.eu tools.
How is Your Information Used?
Examples of how we use the information we collect include:
Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, and returns/exchanges
Respond to requests for information about our products and services on our website, mobile website, or mobile applications, or to otherwise serve you
Connect with you regarding customer service via our contact center or social media platforms
Administer sweepstakes and contests
Allow you to, via our website or mobile applications, sign up for our e-mail newsletter, search for products and check availability, check prices, provide product ratings and reviews, track your orders, update account information, etc.
Our Marketing Purposes
Deliver coupons and promotions, newsletters, e-mails, mobile messages, and social media notifications
Provide interactive features on the website or mobile applications, such as product reviews or weekly deals, send marketing communications and other information regarding, products, services, and promotions
Administer contests, sweepstakes, promotions, surveys, etc.
Improve the effectiveness of our website, stores, mobile experience, and marketing efforts
Conduct research and analysis, including surveys
Perform other business activities as needed
For example, assist law enforcement and respond to legal/regulatory inquiries
Information We Share
We do not share personal information with companies, organizations, and individuals outside of TheSupplementStore.eu unless one of the following circumstances applies:
With Your Consent: We will share personal information with companies, organizations, or individuals outside of TheSupplementStore.eu when we have your consent to do so. For example, if you create a BodySpace account and elect to make it available to the public or you publicly comment on our forum, your information will be accessible on our website, mobile, or social applications.
Service Providers: We may share the information we collect with companies that provide support services to us (such as e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, data enhancement services, or fraud prevention providers) or that help us market our products and services. These companies may need information about you in order to perform their functions.
For Legal Reasons: We will share personal information with companies, organizations, or individuals outside of TheSupplementStore.eu if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process, or enforceable governmental request.
detect, prevent, or otherwise address fraud, security, or technical issues.
protect against harm to the rights, property, or safety of TheSupplementStore.eu, our users, or the public as required or permitted by law.
This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes.
If TheSupplementStore.eu undergoes a merger, corporate reorganization, acquisition, or asset sale, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.
Please note that TheSupplementStore.eu may be required to release an individual’s personal information in response to lawful requests by public authorities in order to meet national security and/or law enforcement requirements.
In the context of an onward transfer, TheSupplementStore.eu has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. TheSupplementStore.eu shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Accessing and Updating Your Personal Information
TheSupplementStore.eu acknowledges the individual’s right to access their personal data. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant you can ask to have the information corrected or removed. To access or update your personal information e-mail [email protected] or call +447967646039 with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.
We communicate with users who subscribe to our services on a regular basis via e-mail. For example, we may use your e-mail address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the Sites. The opt-out choice may be exercised by ticking or unticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting us. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.
How is Your Personal Information Protected?
Security Methods: We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database, or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
E-mail Security: “Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.
Children’s Personal Information: We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online form children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian e-mail [email protected] or call +447967646039.